Order line
Order line
It is very important for every company to satisfy the requirements of its existing or potential clients. Increased customer interest may be due to a number of reasons. Seasonal fluctuations, a recent marketing campaign or unusual interest in a product (e.g. due to a competitor’s failure). Even the most efficient business model can sometimes be “stretched”. That is why we are ready to offer you the services of our order line, where you can take full advantage of the interest in your products. Our operators can take and process orders, handle catalogue or brochure requests, handle special requests, be prepared for the current marketing campaign.
Why to use outsourcing services is explained in more detail on this page. But why can we handle a really large number of calls? The reason is simple, we have a large number of operators working on multiple projects at the same time. For a better idea of how this is possible, see the infographic below:
Are you interested? Request
free consultation with the proposal.
We will advise you on how to address your needs efficiently and functionally. At no unnecessary cost and of the highest quality.
We will get back to you as soon as possible.
For whom is the outsourcing of the order line service suitable
This service is primarily intended for companies with a larger number of customers, regardless of their focus or clientele. However, it also works well for smaller companies. The most frequent customers are companies:
- market entrants that do not have their own customer service centre. It can be a brand new and start-up company or a company from abroad that needs to provide customer service in Slovak language.
- looking for a flexible way to expand their own call centre. The advantage of such cooperation is the ability to very flexibly adapt customer service capacities to the current requirements of your customers.
- looking for financial savings in running a customer service centre. When all actual costs are calculated, outsourcing customer service is a more financially viable solution. The main reason is the economies of scale that an outsourcing company can generate.
Working hours
CreditCall operates a call centre 24 hours a day, 7 days a week, 365 days a year. This means that we have non-stop operation all year round. Most of our business partners, however, use normal business hours between 8:00 – 20:00.
What are the real costs of operation
It often happens that when calculating the actual costs, some items are forgotten, but they are also part of the cost of the call centre operator’s work. So what all does the actual cost of a customer service agent include?
- the employee’s gross salary
- employee contributions
- employer contributions
- holiday costs
- costs of (sick leave, vacation, etc.)
- meal tickets
- the salary of the supervisor
- Training
- recruitment & selection
- information systems licences
- management of information systems
- telecommunications and internet charges
- renting of offices
- depreciation of other equipment
- payroll and accounting processing
Are you interested? Request
free consultation with the proposal.
We will advise you on how to address your needs efficiently and functionally. At no unnecessary cost and of the highest quality.
We will get back to you as soon as possible.
Advantages of order line outsourcing
Outsourcing has become an important part of business strategies in key areas of the business, including outsourcing customer services such as the order line. At first glance, such a step may seem complicated and complicated, but it has a number of advantages:
- Transparency – you have absolute control and access to every communication that is conducted with your customers, including statistics and reports
- Flexibility – third-party customer support gives you more flexibility to handle your customers’ fluctuating demands
- cost optimisation – by paying only for services actually used, costs are optimised and resources are used efficiently
- you do not have to look for new employees – currently it is difficult to find a suitable candidate for the position of call centre operator, so this difficult task is no longer necessary for you
- you do not need to train new employees – normally there is a high turnover in call centres and new employees need to be trained all the time. This task falls to you anyway.
- expertise and experience – you get a partner who has experience with hundreds of different projects and will be happy to advise you which solution is ideal for you
Outsourcing today gives you far more options than you can imagine. We as a company will do everything for your satisfaction and our long-term cooperation.
These companies trust us.
You can trust us too.
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