CreditCall is a next-generation call centre. More than 120 specialists who turn every contact into a returning customer. Our clients see sales up 24% on average - and you see the numbers in a daily report, not in promises.
Trusted by market leaders - from banks and insurers to e-commerce and telco
Every interaction with your customer is an opportunity. We turn it into satisfaction and sales - not just another ticket closed.
Recruitment, training, technology, quality control and team management are all on us. That leaves you one thing: results we are accountable for - and you see them in a report every day.
Tell us what you need solved. Below are the situations companies come to us with most often - and the numbers we delivered.
We take over the line, in a round-the-clock setup if needed, and add people before the season. The customer gets through at night, at the weekend and on Black Friday.
+36% productivity · CX 94% (Orange)SLA held through the peak (Packeta)How we solve it →We extend your selling capacity without you hiring into the in-house team. Quality is scored against criteria you set yourself.
since 2013 continuous partnership (Slovenská sporiteľňa)How we solve it →We work the database, qualify the leads and book the meetings. Your salespeople are left with the closing.
39.47% of connected calls turned into a meeting (CK DAKA)How we solve it →We call before the notice is served. A retention call should give the customer a reason to stay, not a feeling of being pushed.
Keeping a customer costs far less than winning a new oneHow we solve it →Market research and regular feedback straight from the front line. We ask your customers on your behalf.
Data instead of guesswork in decisionsHow we solve it →Mandated receivables management and early collection. Systematic calls, SMS and emails - professional and mindful of the relationship.
€13.19m recovered for clients in 2025How we solve it →We take over correspondence and archiving, electronic communication and bulk mailing of contracts and reminders. Your people go back to the job you hired them for.
Lower operating costs, higher throughputHow we solve it →We build your customer line on the new market without you employing anyone there - local phone number, IVR and technology included.
6 languages - every service in SK, CZ, EN, RO, HU and DEHow we solve it →Six specialist teams and one accountability: that every call pays for itself. Services combine into a tailored solution.
Phone, email and chat without a queue. A customer who gets through stays - and buys again.
Selling and appointment setting over the phone - the most measurable form of direct marketing there is.
Verified data about the market and your customers, straight from the front line. We hear what they really think.
Fair collection in experienced hands. We bring the money back and keep the customer relationship intact.
We use artificial intelligence to work faster and better - not to have it answer the phone instead of a person.
AI transcribes calls, drafts replies, sorts contacts and monitors quality in real time. That leaves agents more room for what matters: listening, understanding and selling. At the other end of the line there is always a human.
Technology speeds up the work. People deliver the result.
No months of preparation. Three steps, clear metrics, and you always know where you stand.
Our sales manager Janka gets in touch and we go through your commercial goals together. Within a few days you have a tailored solution - free and without commitment.
We assemble the team, train it on your product and prepare scripts and quality rules. Then we launch a pilot with metrics agreed in advance.
You see the numbers every day. When they add up, we add capacity - in line with the season and with how fast you grow.
Quality, flexibility and technological innovation put CreditCall among the very best in telemarketing. We are glad to work with them.
CreditCall has become an inseparable part of our company. They sell our products, run the helpline and handle early collection. They know what they are doing.
I cannot praise the cooperation enough. A proactive approach and an appetite to keep improving. For me they are first choice for outsourced work.
+36%productivityWe took over the customer line and lifted output from 6.25 to 8.5 calls an hour - without burning the team out, and with CX at 94%.
Read the story →
−30%costBy sharing agents across projects we cut operating costs by roughly 30% - and service quality stayed where it was.
Read the story →
39.47%meetingsWorking the lead database actively, we booked a meeting with 39.47% of the contacts we reached. The sales team was left with the closing.
Read the story →Usually less than an in-house team. You do not pay for recruitment, training, technology or management – you pay for agreed capacity and output. We put together an exact tailored quote free of charge within a few days.
A standard project goes live two to four weeks after signature, including product training for the team. When it is urgent we can move far faster – we built a national pandemic helpline for the government in 24 hours.
Yes – you get a dedicated team trained on your product, your processes and your tone of voice. With 437 projects a year we learn fast and know what to watch out for.
Every call is recorded and transcribed, quality is scored in real time and you see the results in a daily report. You also have a dedicated project manager on hand.
We are an EU company operating under EU law, so GDPR applies directly. Access rights are named and auditable, calls are recorded, and data processing terms are agreed contractually before launch.
That is exactly what we are built for. We scale capacity up before the peak and back down after the season – you only pay for what you actually use.
Leave us your details - we will go through your goals and put together a tailored proposal. Free, without commitment and without a salesperson chasing you.
