For twenty years we have been calling in the name of brands you know. We look after their customers, sell their products and collect their data - so well you cannot tell the difference.
We reshaped CreditCall into its present form in 2011. A lot of people ask me what the word “Credit” in the name stands for - whether it has to do with the fact that we also manage receivables.
There are two explanations. The first is simply that when we founded the company we worked in telemarketing and debt collection. So yes, that reading holds. In 2013 we joined the ranks of established data collectors - companies that gather data by phone for research agencies.
In marketing and research terms, though, the word “Credit” means something else: working with us raises your credit with your own clients.
It is more than likely that we have already been in touch and you never knew. And that is exactly the point.
Our services have more in common than first appears. Every one of them needs a solid information system, an automated exchange for inbound and outbound calls, and a system for sending email and SMS automatically.
Our developers work on improvements and on your suggestions every day - which is why we lead on innovation. Today I would describe the company as a provider of complete shared services: from finding a prospect through acquisition to a signed contract. If they forget to pay, we remind them by SMS, email or phone. And research tells us how satisfied they are with your service.
The foundation of any successful company is its people. I know that, which is why recruitment here has strict criteria. We employ people who like the work they do.
To be the strategic partner of established companies, the one they cannot imagine their business without.
To help companies talk to their customers professionally and like human beings, gather relevant data and handle delicate situations so that trust survives.
Helpline, order line, multichannel and back office.
Find out more →Telemarketing, telesales and appointment setting.
Find out more →Telephone market research and Quality Calls.
Find out more →Early collection and mandated management of business receivables.
Find out more →Head office in Bratislava and four regional sites - Zvolen, Topoľčany, Žilina and Snina. Five locations mean five regional labour markets and backup capacity: when one site goes down, another picks up its work. Addresses and direct contacts are on the Contact page.
Membership of a professional association is not just a logo in the footer - it commits us to standards that can be checked.
ESOMARThe international association for market research and data analytics. Membership commits us to the ICC/ESOMAR code.
ADMEZThe association for direct marketing, e-commerce and mail order. We work with it on ethical standards in direct marketing.
BNIAn international networking organisation. Membership opens access to verified business contacts.
Bez cykleniaAn initiative for more civilised telephone communication with customers.Yes, but as a tool for agents rather than a replacement for a person on the line. AI transcribes and summarises calls, drafts replies, sorts and prioritises contacts and monitors quality in real time. That leaves agents more room for what matters – listening, understanding and selling. Where a project calls for it we can deploy voicebots, chatbots and AI assistants, but at the other end of the line there is always a human.
There are two explanations. When the company was founded we worked in telemarketing and debt collection, so yes, it does relate to receivables. But in marketing and research terms “Credit” means that working with us raises your credit with your own clients.
We reshaped CreditCall into its present form in 2011. In 2013 we joined the ranks of established data collectors – companies that gather data by phone for research agencies. Today we have 20 years on the market behind us.
More than 120 employees across five sites – Bratislava, Zvolen, Topoľčany, Žilina and Snina. Each year we deliver 437 projects and handle 1.08 million calls.
We provide a complete shared services operation – from finding a prospect through acquisition to a signed contract. If they forget to pay, we remind them. And research tells us how satisfied they are with your service. We have our own developers improving the systems every day.
Leave us your details - we will go through your goals and put together a tailored proposal. Free, without commitment and without a salesperson chasing you.
