Round-the-clock customer support that answers fast and professionally - with no in-house team.
Do you know how many prospects you lose because support is unreachable? Or how much time goes on answering the same question over and over? We build the helpline around what your business actually needs.
Round-the-clock cover, 24/7 - so not a single call gets away.
Lower cost than running an in-house team - you pay only for what you actually use.
Agents with a professional, well-briefed manner who also work in foreign languages.
Built around protecting sensitive data, including identity verification of callers.
The service extends to fit your business - voicebots and chatbots included.
Access to every interaction, statistics and a regular report - you see what is happening.
This shop was losing support cover at weekends and over public holidays. Once our helpline went live, the results showed up in the first few months.
Talking to customers matters in every business. A helpline and a help desk both act as a support and communication channel between customers and providers - they differ in the depth and type of request they handle.
Before a purchase, during it and after it, customers need decent support. Agents handle all kinds of request - from service information through setting up and changing a service and billing to taking complaints.
It also provides customer support, but in a more developed form - usually technical support for products such as computers, electronic devices and installations. It also works as an internal line for staff.
With voicebots, chatbots and AI assistants we settle your customers' most common requests instantly - no agent, no queue, around the clock:
Up to 80% of the requests that reach customer lines are repeats. This is how the work divides:
Routine questions - order status, opening hours and similar repeats.
Queries from the website. It brings in an agent only when that is genuinely needed.
Only the harder requests, where judgement, empathy and a decision are required.
Use AI properly and with care and you get a happier customer at a lower cost.
Artificial intelligence is not a full replacement for an agent who can cover a whole process on their own. That is why it matters which tasks you give it - it understands words, but not people (at least for now).
If AI is to handle part of the agenda, it first has to be fed the content and tested. That is not the end of it either - it needs regular upkeep and a steady supply of new and current information.
A quick test: if you answer “yes” at least twice, outsourcing the helpline is worth it for your company.
Answered yes twice? We will put a tailored proposal together.
I'm interested →Chiefly companies with a larger customer base, whatever the sector or clientele. It also works well for smaller firms. Most often these are companies that:
We can run both the helpline and the help desk around the clock - 24 hours a day, 7 days a week, 365 days a year.
When companies price this up they routinely leave out items that are just as much part of what an agent costs. Do you know everything that goes into the real cost of one customer centre employee?
Running one agent seat around the clock means three shifts - so more than one employee per seat.
“CreditCall has become an inseparable part of our company - they sell our products through telesales, run the helpline and added early collection. You can really tell they know what they are doing.”
A helpline is a customer centre where agents handle different types of customer request – from information about services through setting up a service, making changes and billing to taking complaints. It works as a communication channel between customers and the provider before a purchase, during it and after it.
A helpline provides general customer support with an email reply inside 2 hours. A help desk is a more developed form – usually technical support for computers, electronic devices and installations, with a ticket number, prioritisation by severity and a reply inside 4 hours. A help desk also works as an internal line for employees.
A helpline in 24/7 mode starts at €1,900 a month. The exact price depends on request volume, operating hours and the scope of the service – we put an exact tailored quote together free of charge within 24 hours.
Email with sorting by request type and a reply inside 2 hours, web chat with an instant chatbot and hand-off to an agent including contact capture outside operating hours, and web forms with automatic processing, categorisation and feedback to the customer.
No. Artificial intelligence is not a full replacement for an agent who can cover a whole process independently – it understands words, not people. AI handles the requests that repeat (up to 80% of queries), while harder situations and judgement calls stay with a human.
We work in line with GDPR and verify the identity of callers where sensitive data is involved. You have access to every interaction, including statistics and dashboards.
Yes. Our agents work in Slovak, Czech, English, Romanian, Hungarian and German – we set the language mix around your customers when the project is prepared.
Leave us your details - we will go through your goals and put together a tailored proposal. Free, without commitment and without a salesperson chasing you.
Order line, multichannel, back office and the real cost of an in-house team.
SolutionsE-commerce, banking, insurance and B2B - with real numbers from clients like Orange and Packeta.
Working togetherFrom consultation to first results - three steps with clear metrics and timings.