From the first contact with a prospect to a paid invoice. Every service works on its own, or we combine them into one tailored solution.
Six services, one accountability. Recruitment, training, technology and quality control are on us - you get the results in a weekly report.
Helpline, order line, multichannel and complaints. A customer who gets through and gets an answer stays - and buys again.
Result:Higher retention and repeat purchases Find out more →A helpline in round-the-clock mode too - nights, weekends and public holidays included. Technical help desk and AI voicebots optional.
Result:A helpline that never closes Find out more →Phone sales, lead qualification and appointment setting - to new and existing customers alike.
Result:10%+ (up to 40%) average conversion Find out more →Telephone research using CATI and Quality Calls. Data solid enough to build a decision on.
Result:Decisions backed by data Find out more →Early collection and mandated portfolio management. We take invoices on as soon as they fall due, while the odds of payment are highest.
Result:97%+ success rate in early collection Find out more →Correspondence handling, records, data entry and bulk mailing. The admin your customer never sees.
Result:15 cost items gone Find out more →These services are more closely linked than they look. When one partner runs them, information stops falling between suppliers.
Find the prospect and check they are worth your time.
Close over the phone, or book the meeting.
Take over the helpline, orders and complaints.
Research tells you how the service is really seen.
If they forget to pay, we get in touch in good time.
Pick the situation that sounds familiar. We will show you how we solve it - including numbers from real projects.
“CreditCall has become an inseparable part of our company - they sell our products through telesales, run the helpline and added early collection. You can really tell they know what they are doing.”
Start from the problem, not the service. If you cannot keep up with customers, you need customer service or a helpline. If sales are flat, a sales team. If your money is stuck in invoices, receivables management. The Solutions section lists eight concrete situations – each one points to the service that solves it.
Yes, and most clients do exactly that. For Global Payments we run the helpline, sell products through telesales and added early collection on top. The combination is where the value is – what one service learns improves the other.
Usually less than an in-house team. You do not pay for recruitment, training, technology or management – you pay for agreed capacity and output. An in-house seat carries 15 separate cost items. We put together an exact tailored quote free of charge within a few days.
A standard project goes live two to four weeks after signature, including product training for the team. When it is urgent we can move far faster – we built a national pandemic helpline for the government in 24 hours.
No. Every engagement starts with a pilot and agreed metrics. Afterwards you do not have promises, you have numbers from your own project – and only then do you decide whether and how far to continue.
Every call is recorded, quality is scored continuously and you see the results in a daily report. At Slovenská sporiteľňa the bank’s own team scores our calls against the same criteria it applies to its in-house staff.
Leave us your details - we will go through your goals and put together a tailored proposal. Free, without commitment and without a salesperson chasing you.
Orange, Slovenská sporiteľňa, Allianz and Packeta. Plus certificates and awards.
About usThe owner’s note, vision and mission - and what “Credit” in our name means.
ContactThree departments and five sites, with direct contacts.