“Sales are flat.”
We move acquisition off the road and onto the phone - with a specialist team that reaches more companies in a day than a rep manages in a week. Conversion and cost per customer are both in your report.
Results at Global Payments
Sales do not stall because the offer is weak - they stall because too few people hear about it. If any of this lands, what is missing is a system, not a better salesperson.
This is not theory - it is exactly how we went about moving acquisition onto the phone for Global Payments.
Sales and service in one person means one of the two always ends up neglected. Our team concentrates on winning new customers and nothing distracts it.
Global Paymentssales moved off the road onto the phoneContacts do not sit idle. We work them in priority order, test interest and separate those ready to buy from those who need time.
10%+(up to 40%)average telesales conversionArgumentation and objection handling are tuned on real calls. What works reaches the whole team - not just whoever found it.
1.08mcalls a year to learn fromAt Slovenská sporiteľňa the bank’s own team scores our calls - by the same criteria it applies to its own people. Selling must never cost you your reputation.
since 2013scored by the bank’s internal teamApproaches, line availability, conversion and cost per acquired customer. You see what works and decide on numbers, not impressions.
Every weeknot at the end of the campaignWhen the campaign works, we add capacity. No searching, hiring or training more salespeople - and when the season ends we scale back.
120+agents across 5 sites
Sales do not improve because you push harder.
They improve when you know exactly how many approaches one deal costs.
Method is one thing. The other is how many people, calls and completed campaigns stand behind it.
At Slovenská sporiteľňa the bank’s own team monitors and scores our sales calls – against the same criteria it applies to its own staff. Not ours. We have worked together since 2013, which is the best evidence that selling and a good name are not in conflict.
Nothing is left to impressions. In our own systems we see at any moment how many contacts have been approached, what line availability looks like, the conversion and the cost per acquired customer. You get the same numbers - every day, not at the end of the campaign.
To begin we run a pilot with metrics agreed in advance. Afterwards you do not have promises, you have figures from your own project - and you decide on that basis whether and how to continue.
Global Payments acquired new clients through field sales representatives. The model brought high costs and low efficiency – reps spent a large share of the working day travelling between meetings, which capped both the number of clients reached and the deals closed.
We moved acquisition onto the phone and handed it to a specialist team focused solely on winning new customers. Centralised campaign management and regular reporting made the whole commercial process measurable and manageable.
At Slovenská sporiteľňa the quality of our sales calls is monitored and scored by the bank’s own team - against the same criteria it applies to its own staff. We have worked together since 2013.
“Quality, flexibility and technological innovation put CreditCall among the very best in telemarketing. We are glad to work with them.”
Our sales manager Janka gets in touch and we go through your commercial goals together. Within a few days you have a tailored solution - free and without commitment.
We assemble a dedicated team and train it on your product. We prepare the argumentation, set up conversion measurement and run a pilot on a smaller part of the database.
On the pilot results we tune the scripts and the targeting. When conversion holds, we add capacity - and you hire nobody.
It does not have to. At Slovenská sporiteľňa, one of the leaders in client service quality, the bank’s own team monitors and scores our calls against the same criteria it applies to its own staff. We have worked together since 2013, which is the best evidence that selling and customer experience are not in conflict.
We track contacts reached, line availability, conversion rate and cost per acquired customer. It all lands in a regular report, so you know exactly how many approaches it takes to close one deal – and that is a number you can optimise.
Most often we work with a database supplied by the client – existing customers, dormant contacts or leads from marketing. We always verify the legal basis for processing and run the communication in line with GDPR.
No, it frees them up. At Global Payments reps spent a large part of the day driving between meetings. We moved acquisition onto the phone, so they can spend their time on what creates value – talking to prepared clients and closing.
Normally two to four weeks after signature. The team is trained on your product, we prepare scripts and argumentation, set up measurement and run a pilot on a smaller part of the database. We tune the campaign on those results and only then scale.
In telesales we average more than 10% conversion, though the real figure depends on the product, the price and the quality of the database. That is why we always start with a pilot – after it we can give concrete numbers for your case instead of promises.
Leave us your details - we will go through your goals and put together a tailored proposal. Free, without commitment and without a salesperson chasing you.
24/7 cover, reinforcement in seasonal peaks and numbers from the Orange project.
ServiceOrder line, multichannel, back office and the real cost of an in-house team.
SolutionsEmpty diaries, churn, unpaid invoices or admin.