They gave us their trust. And stayed.

We began working with the CreditCall team last year and from the outset it has widened into several areas that now support our sales team effectively. We greatly value their flexibility and their ability to adapt the approach to the specific needs of individual campaigns and target groups.

An important part of the work is acquiring new companies, where they help us identify relevant contacts and generate quality leads for further commercial handling. We also appreciate the attitude of the team, the smooth communication and the willingness to look for practical answers. We see the arrangement as practical, dependable support for our sales team, and we are glad it has grown into a longer-term partnership.

CreditCall is one of our long-standing partners in telemarketing services. Quality, flexibility and technological innovation put them among the very best in this field. We are glad to work with them.

When we were deciding where to build a call centre, we weighed an in-house against an external solution. There were plenty of questions. After the last meeting with CreditCall it was immediately clear to me.

Thanks to them we were able to start very quickly and we built an excellent team. We have worked together for several years now and I can say CreditCall has become an inseparable part of our company – they sell our products through telesales, run the helpline and added early collection. You can really tell they know what they are doing.

I cannot praise the cooperation with CreditCall enough within our Telesales Mall Group division. We have worked together actively for a third year and the arrangement is faultless. From CreditCall I feel a proactive approach and an appetite to keep improving.

I would recommend working with them without hesitation to anybody who needs to sort out active outbound calling to their clients. For me they are first choice when I am looking for an external partner.

Cooperation with CreditCall, s.r.o. is on a professional level and out-of-court collection of receivables proceeds according to agreed rules and on the basis of contracts and mandates. We also get suggestions for innovation and process improvement out of the arrangement.

For our company, alongside collection success, the decisive factor in choosing a mandatary was the capability and speed of automated data exchange. CreditCall meets our expectations excellently.

We began working with CreditCall, s.r.o. in 2024. At first, the cooperation focused mainly on telephone customer support and handling incoming calls. Thanks to their professional approach, the quality of the services provided and their ability to respond effectively to our requirements, it gradually expanded to include email communication.

CreditCall currently provides a wide range of activities for our company, including more demanding processes such as handling insurance claims, lien releases and other administrative tasks. Throughout the cooperation, we have particularly valued the team’s high level of reliability, expertise and proactive approach. CreditCall regularly proposes process improvements, actively identifies opportunities to increase efficiency and can implement requested changes in operations very quickly.

Another major benefit is the flexibility to expand the scope of services and the ability to train agents quickly for new processes and tasks. This has enabled us to gradually transfer more complex activities to the CreditCall team while maintaining a high level of service quality.

As part of our cooperation, CreditCall, s.r.o. also handles the Early Collection process, focused on communicating with clients who have fallen behind with their payments.

We rate our cooperation with CreditCall very positively. We see CreditCall as a reliable partner that understands our needs, adapts to changing requirements and contributes over the long term to improving the quality of the customer experience. We look forward to continuing and developing our cooperation.

For almost four years, CreditCall operated a 24/7 customer service line for us. It is a demanding, high-volume line that handles tens of thousands of calls every month.

We were extremely satisfied with the services provided. The CreditCall team demonstrates a high level of professionalism, reliability and a proactive approach to resolving our customers’ requests. The agents communicate professionally, courteously and efficiently, as confirmed by consistently positive feedback from callers.

We particularly value the flexibility, high-quality reporting, compliance with the agreed SLAs and the ability to respond quickly to changes or increased call volumes. CreditCall became a stable and trusted partner on whom we could fully rely.

We are completely satisfied with the level of cooperation and recommend CreditCall’s services as a professional customer support provider.