Conversations with leaders about business, communication and running companies - plus the shows where we were the guest. Episodes are in Slovak.
CALLTALKS #9We welcomed a respected leader with almost twenty years of experience running growth across Central Europe. Today she heads the B2B division at Orange.
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Podcast guestJuraj talks openly about growing the company to 150 employees, company culture, leading teams and artificial intelligence in call centres.
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CALLTALKS #8What is the reality of Slovak insurance through the eyes of somebody who stood at its biggest milestones? Recollections from an era of major change in the market.
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CALLTALKS #7The story of Be Lenka, a brand that became a world leader in barefoot footwear across 80 countries. On brand building and modern leadership.
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Podcast guestJana Sliacka talks to Juraj Balogh about why a call centre is one of the most intensive schools of working life there is.
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CALLTALKS #6Plenty of people still believe there are no results without pressure and a whip. We put that myth to bed for good.
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Podcast guestHow a modern call centre works, who phone selling pays off for and why telephone campaigns are still effective.
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CALLTALKS #5How a helpline of national importance gets built in 48 hours, and what the wave of solidarity after the start of the Russian invasion taught us.
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Podcast guestBizarre stories from behind the scenes that will change how you look at every unknown number on your screen.
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CALLTALKS #4Why the number of attacks is rising, what part artificial intelligence plays in it and where companies most often go wrong.
Play the episodeGood customer service helps companies grow without heavy spending. What mistakes do companies make in talking to customers?
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CALLTALKS #3An episode devoted to agents - their work, their values and the humanity behind an ordinary “hello, good morning”.
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Podcast guestWhy resistance from the market is natural, why bad call centres wreck the reputation of the whole sector, and what a CEO has to grasp so leads do not die in operations.
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CALLTALKS #2When an in-house call centre pays off and when outsourcing does, how call quality is measured and why a single phone call can change the whole experience.
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CALLTALKS #1What the very first days in a call centre looked like, and what led Juraj Balogh to build a company on communication and trust.
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Podcast guestHow a customer line can earn an online shop thousands of euros more.
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Podcast guestStories about overcoming obstacles, the importance of data and creativity, and lessons worth having for any founder or leader.
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Podcast guestJuraj Balogh on how to set up customer care in e-commerce.
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