“We’re entering a new market and have no support there.”
We build your customer centre in the local language - phone number, voice menu and a trained team included. You get on with entering the market instead of dealing with employment law and recruitment.
What you get
Entering a market gets held up by things that have nothing to do with the product. What have you run into?
We take on everything you would otherwise have to build from scratch on a new market.
A local phone number, a voice menu branched to your processes, call recording and reporting. Nothing for you to buy or administer.
Own systemsno licence costs on your sideNo employment law, no payroll agenda, no office lease. We assemble the team, train it on your product and manage it - you buy a service.
0local employees on your sideFrom signature to the first call, product training included. When it is urgent we can move far faster - we built a national pandemic helpline for the government in 24 hours.
24 hoursthe fastest project we have ever builtNobody sizes a new market precisely. We start smaller and adjust to what actually happens - and because agents are shared across projects, you never pay for idle seats.
Shared capacityyou pay for time actually usedWe record what local customers ask and what they do not follow. Entering a market, that is the most valuable information you can get - and you cannot buy it anywhere else.
Insightstraight from the front lineEvery one of our services runs in Slovak, Czech, English, Romanian, Hungarian and German.
6 languagesSK · CZ · EN · RO · HU · DE
A customer on a new market will not forgive you for only just arriving.
They expect to get through and be answered in their own language - from day one.
Method is one thing. The other is how fast we can actually be on the line.
We launched a national pandemic helpline for the government in a single day – technology, recruitment and training included. Five sites mean five regional labour markets, so we have somewhere to draw people from even when a team has to be built fast and without cutting corners on quality.
We know the local customer. Twenty years and 1.08 million calls a year for Orange, Slovenská sporiteľňa and Packeta mean we know what works on this market and what customers here will not tolerate - and you do not have to find out by trial and error.
To begin we run a pilot with metrics agreed in advance. Afterwards you do not have promises, you have figures from your own project - and you decide on that basis whether and how to continue.
During the pandemic a state helpline had to be stood up immediately – with no existing infrastructure, an unknown call volume, and in a situation where every hour without a line meant unanswered questions from the public.
Phone number, voice menu, training and go-live. If we can build a line under those conditions, getting your company onto a new market is a comparably straightforward task.
We run customer lines and sales on this market for international companies including Orange, Global Payments and Packeta, and dozens of others. So we know what customers here expect from support - and what they will not put up with.
“CreditCall has become an inseparable part of our company - they sell our products through telesales, run the helpline and added early collection. You can really tell they know what they are doing.”
Our sales manager Janka gets in touch and we go through your commercial goals together. Within a few days you have a tailored solution - free and without commitment.
We arrange the local number and voice menu, assemble the team and train it on your product. We set up quality measurement and launch a pilot.
We adjust capacity to real call volume. At the same time you get a summary of what local customers are asking about.
No. We run the line in your name without you employing anybody there, dealing with employment law, payroll agenda or an office lease. We invoice you for a service; the staff are ours.
A standard project goes live two to four weeks after signature, product training for the team included. When it is urgent we can move far faster – we built a national pandemic helpline for the government in 24 hours.
Yes. A local phone number, a voice menu branched to your processes, call recording and reporting are all part of the service. There is nothing for you to buy or administer.
They complete intensive training on your product, your processes and your tone of voice, then regular product knowledge tests. On a new market we additionally record the questions customers ask – and that is valuable information about what the market has not understood.
Yes. Project management, reporting and escalations run in English, while communication with customers happens in the local language. We can add further languages as needed.
That is exactly what the pilot is for. Nobody sizes a new market precisely up front, so we start with a smaller scope and adjust capacity to reality. Because agents are shared across projects, we can add or reduce without you paying for unused capacity.
Leave us your details - we will go through your goals and put together a tailored proposal. Free, without commitment and without a salesperson chasing you.
The exact scope and price of a round-the-clock line from €1,900 a month.
SolutionMarket research - entering a market, the most valuable information there is.
SolutionsKeeping up with customers, flat sales, churn or unpaid invoices.