“We’re drowning in admin.”
We take over correspondence handling, records, data entry and bulk mailing. Your people go back to the work you pay them for - and you pay for capacity, not another seat.
What it brings
Admin never announces itself as a problem - it just quietly takes the time that should have gone elsewhere. What do you recognise?
Admin can only be handed over once the process is precisely documented. That is where we start.
Step by step we write down how the activity runs, where a decision is made and what counts as an exception. An unclear process cannot be handed over - and documenting it often reveals what could be done differently.
Documentingoften exposes redundant stepsThe agent works to the procedure, a supervisor performs sampled checks at an agreed rate. Error rates are measured exactly as call quality is - so you can see them falling.
Measurableerror rate, not a feelingWe work directly in your systems with access rights at whatever level you set. For every entry you know who made it. Data protection and confidentiality are settled contractually before launch.
Audit trailon every entryAdmin volume is uneven - month end, the billing cycle, bulk mailing. We lift capacity exactly for those days and take it back out afterwards.
Shared capacityyou pay for time actually usedAn in-house employee brings contributions, holiday, sick leave, training, licences and premises. With us it is agreed capacity and output - and with bursty work that gap is decisive.
15 itemsmake up the real cost of one seatThe agenda does not rest on one person. The whole team knows the procedure, so holiday, sick leave or a resignation do not mean work piling up with nobody to pick it up.
120+people across 5 sites
Admin never announces itself as a problem.
It just quietly takes the time that should have gone to customers and to selling.
Method is one thing. The other is whether it genuinely pays for itself.
Admin volume is uneven – and it is precisely here that a dedicated employee is at their most expensive, because half the time there is nothing for them to do. Because capacity is shared across projects you pay for time actually used, and at month end we have somewhere to draw extra people from. Porsche Finance Slovakia cut operating costs by roughly 30% with this model.
Admin is not separate from the customer. We also run customer lines and collections - so when we process correspondence or reminders, we know how the customer will react, and we do not turn an administrative step into a reason to complain.
To begin we run a pilot with metrics agreed in advance. Afterwards you do not have promises, you have figures from your own project - and you decide on that basis whether and how to continue.
Porsche Finance Slovakia was looking for a way to cut the cost of running its customer line without hurting quality. We proposed a model built on sharing agents across several projects – with the team better utilised, the client stops paying for capacity that sits idle half the time.
The engagement began with telephone support and gradually widened to email handling and further administrative processes. Widening the scope is the best proof of trust – the client gave us more work because the first part worked.
Salary is only the start. On top come contributions, holiday, sick leave, meal allowance, recruitment, training, the team leader’s salary, system licences, telecoms, premises and depreciation - 15 cost items in total. The exact breakdown is on the Customer service page.
“CreditCall has become an inseparable part of our company - they sell our products through telesales, run the helpline and added early collection. You can really tell they know what they are doing.”
Our sales manager Janka gets in touch and we go through your commercial goals together. Within a few days you have a tailored solution - free and without commitment.
We write the procedure down step by step, agree the access rights and the sampling rate for checks. We take over one bounded activity and measure the error rate.
On the pilot results we take on further activities. Capacity is set to the monthly peaks, not to the average.
Correspondence handling and archiving, electronic and written communication with customers, bulk mailing of contracts and reminders, data entry and verification in your systems, records of requests, order processing and administrative support for customer processes. We agree the exact scope around whatever is slowing you down most.
Yes, we work directly in your systems with access rights at whatever level you set. Access is named and auditable, so for every entry you know who made it. Data protection and confidentiality terms are settled contractually before launch.
Through two levels of control. The agent works to a precisely documented procedure and a supervisor performs sampled checks at an agreed rate. Error rates are measured and reviewed exactly as call quality is – so you can see whether they are falling.
Usually not. An in-house employee brings 15 cost items – from contributions through holiday and training to licences and premises. With outsourcing you pay for agreed capacity and output. The gap is widest precisely in admin, where volume is uneven.
That is typical of admin – month end, the billing cycle, bulk mailing. Because agents are shared across projects, we can lift capacity exactly for those days and reduce it afterwards, so you are not paying for idle time.
Normally two to four weeks after signature. Most of that time goes on documenting the process precisely – once the procedure is written down, training the team is quick. For simpler activities we can start sooner.
Leave us your details - we will go through your goals and put together a tailored proposal. Free, without commitment and without a salesperson chasing you.
Six activities we take over, two-level quality control and the pilot before handover.
ServiceFront office and back office under one roof - information stops falling between departments.
SolutionsKeeping up with customers, flat sales, churn or market entry.