We take over the phone, the inbox and the chat. You deal with none of the recruitment, training or technology - only with happier customers.
Customer service is where your customer turns when they need something - and how you receive them there decides whether they buy from you again.
In practice it means trained people who can handle a question, an order and a complaint - by phone, by email, on chat or on social media.
Looks after the whole relationship between the customer and your company - from the first question to the last complaint.
Deals with one specific product or service. Narrower scope, single subject.
Hand the service to somebody who does it every day and it stops being the thing there is never time for. It works on an ordinary Tuesday exactly as it does before Christmas, or on the day something breaks.
Pick one thing, or hand over the whole service. We put it together around your priority.
A product question, a change of service, an unclear invoice or a complaint. The customer gets through and gets an answer - not a promise that someone will call back.
Helpline in detail →We take the order and process it, special requests included. That covers the day a campaign brings ten times the usual call volume.
Get a quote →For when the customer's device or installation will not work. It serves just as well as an internal line for your own staff.
Help desk in detail →We have a large pool of agents who work across several projects at the same time. That is how we absorb seasonal swings, one-off campaigns and unexpected demand - without you hiring for the long term.
Six months the capacity sits idle, five months the line cannot cope. At the peak SLA drops to 30% and availability to 50%.
The in-house team covers the quietest month, we take the rest. SLA 82% across the year, availability 95% and nothing sits idle.
Our agents work across several projects at once. When your line peaks, we move people onto it from projects that are quiet - and the other way round.
The customer picks how to reach you. One writes on Facebook, another calls, a third sends an email - and all of them expect an answer. We cover every channel at once.
The work the customer never sees, but without which nothing runs. And crucially - it does not have to be done by someone you pay for expert work:
Customer service today runs on every form of communication, including relatively new ones such as web chat and social media. This is how interactions split:
Specifically, we will run:
The customer picks the channel. We staff them all at once - and the conversation history stays in one place.
It does not matter whether you have thousands of customers or hundreds. What matters is whether somebody answers them. The companies that come to us usually:
They have worked out what an in-house agent really costs. At a €1,032 salary, one seat covered round the clock comes to €15,480 a month. See below ↓
They have a team, but it cannot cope in season and sits idle outside it. We lift capacity before the peak and reduce it afterwards.
There is nobody to answer the phone yet. New companies, or foreign firms that need to speak to customers in their own language without employing anyone locally.
When companies price up an in-house team they routinely leave items out that are just as much part of what an agent costs. So what are you actually paying for when you employ your own?
Running one agent seat around the clock means three shifts - so more than one employee per seat.
CreditCall runs its contact centre 24 hours a day, 7 days a week, 365 days a year. Most of our partners, though, work with standard hours between 8am and 8pm.
In practice, these six things stop being your problem:
You see every call and every email. Recordings, statistics, a weekly report - nothing happens out of your sight.
Black Friday, a campaign, unexpected demand. We add capacity for those days and take it back out afterwards.
You pay for time used, not for a seat. No contributions, no holiday cover and no licences on your side.
A good agent is hard to find these days. That job is no longer yours - it is ours.
People leave and new ones have to learn. That carousel runs at our end and never reaches you.
437 projects a year have taught us what works. We are happy to share what we know.
“Quality, flexibility and technological innovation put CreditCall among the very best in telemarketing. We are glad to work with them.”
Spreading across five cities lets us run round the clock and keep backup capacity for the unexpected.
Customer service covers the whole relationship with the customer – from product information through setting up or changing a service and billing to complaints. Customer support focuses on one specific product or service, usually in a technical sense.
We run the contact centre 24 hours a day, 7 days a week, 365 days a year. Most of our partners work with standard hours between 8am and 8pm – you pick the pattern that matches your customers.
Usually less than an in-house team. You do not pay for recruitment, training, technology or management – you pay for agreed capacity and output. The real cost of one agent adds up to 15 items: at a €1,032 salary that is €15,480 a month for one seat covered round the clock, not just the gross wage. We put together an exact tailored quote free of charge within a few days.
A standard project goes live two to four weeks after signature. When it is urgent we can move far faster – we built a national pandemic helpline for the government in 24 hours.
You have full access to every interaction with your customers, including statistics and dashboards. Quality is scored continuously and the results reach you in a regular daily report. You also have a dedicated project manager.
Yes, that is exactly what we are built for. We have a large pool of agents working across several projects at once, so we lift capacity before the peak and reduce it after the season. You pay only for what you actually use.
Yes. We set up a freephone or shared-cost number and deploy IVR – the voice menu on the line. The complete technical setup is on us, without heavy investment on your side.
Leave us your details - we will go through your goals and put together a tailored proposal. Free, without commitment and without a salesperson chasing you.
Round-the-clock support from €1,900 - AI voicebots and chatbots optional.
SolutionsE-commerce, banking, insurance, telco and B2B - with real client numbers.
Working togetherFrom the first call to the first results - three steps with clear metrics.