Automation and chatbots in hotlines before Christmas

Every online store owner knows that Christmas is one of the most challenging times of the year. People shop a lot more than in other months, which automatically means an increased need for an info line. Therefore, many companies expand their customer service with additional staff or even chatbots from mid-November or early December onwards. How can this solution help you and why should you give it a chance?

Chatbots can reduce the strain on the hotline

Chatbots are an excellent choice for every single online store. They offer relevant information to customers in seconds, solving their problem without connecting them to real people. This reduces the strain on the line staff, who can devote their full attention to other, much more demanding requests.

Most chatbots work with information that is freely available directly on the web shop’s website. So the question is, why invest in them when customers can find the necessary data completely on their own? The answer is very simple. Not all people know how to navigate the web and where to look for data. That’s why it’s useful for them to be able to turn to a chatbot, which will filter out the most relevant information from the wealth of information.

In addition, it should also not be forgotten that Christmas is often chaotic and everyone is trying to sort out presents as quickly as possible. Customers don’t have time to navigate from one sub-page to another looking for relevant information. They need someone to tell them directly how much a product costs, when they will have it home, what the shipping options are or how to claim the product.

Chatbots are available 24 hours a day, 7 days a week. They can communicate with the customer even outside normal working hours. And in case they are unable to help, they will provide an email to the hotline that will attend to the customer the very next business day.

Chatbots support automation

Automation of certain work processes is crucial for both smaller and larger companies. It brings them dozens of benefits, and not only during the Christmas holidays. These include:

• Increased efficiency and productivity – automated solutions eliminate the risk of errors, making work more efficient. Plus, they eliminate cumbersome and labor-intensive manual processes, leading to higher productivity and better work results.
• Lower costs and faster work – automation helps reduce costs and increase profits. Further, it also speeds up multiple operations and saves time that employees can invest in other job duties.
• Simple data processing – when processing larger volumes of data, the risk of human error increases, leading to the need to repeat some processes. Automation prevents this and ensures accurate results that are clear and easy to read.
• Higher employee and customer satisfaction – automation reduces the strain on hotlinewhich means employees are less tired. At the same time, however, the quality of customer service is not reduced in any way. On the contrary. They get all the information they need in a short time via chatbots and get in touch with a real person if they need it.

Don’t wait too long to integrate chatbots

Chatbots are a key part of automation. And while they may look complicated, integrating them into your business processes and then using them doesn’t have to be difficult at all. Simply contact the call centre, which can sort out other services for you as well customer servicesuch as a helpline, a comprehensive back office Remember, however, that the sooner you opt for chatbots, the better .You will provide your customers with a professional service that will increase their satisfaction and thus the likelihood that they will buy from you.