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Telemarketing plays an important role in the acquisition process during seasonal events. It is a direct and effective way to reach potential customers and make them aware of the benefits of special offers or discounts. Its flexibility and rapid deployment make the call centre an invaluable partner during campaigns and sales that companies organise seasonally….

Autumn brings with it a number of challenges and opportunities for many online store owners. Would you like to take advantage of them to boost sales and increase revenue? Then read on. We have prepared all the important information that can help you with this. Autumn – a key period for e-commerce Autumn is the…

Today, 24 July, we celebrate International Call Centre Day. This day reminds us that the operator profession is a key link between companies and their customers. It was first introduced by the International Association of Call Centres (IACC) in 2011. Today’s date is no coincidence. It is a symbol. The 24/7 numbers emphasize the continuous…

After more than twenty years of Czech conferences dedicated to call centres, ADMEZ, together with CreditCall and other partners, decided to organize its younger sister in Bratislava. The first edition of the Slovak Contact Center Forum conference will take place on 12 June 2024 in the Saffron Hotel in Bratislava. The main topics of this…

There are many smart people working at CreditCalle and this year we have again rewarded the best by division. Based on nominations from supervisors and project managers, our expert panel of judges selected the top four for 2023. Category 1: Outgoing calls – i.e. active sales and active calls , the best operator was Katarína…

Personalisation and segmentation are key in telemarketing. They ensure that you target your marketing activities correctly, so you can win new customers and increase your profits. But how do these two processes work and what do you need to think about in connection with them? What is segmentation and personalization? Segmentation generally refers to the…

New technologies bring us many opportunities to sell and promote our products or services. Therefore, many people ask whether telemarketing can now compete with the Internet and social networks, which are becoming increasingly popular in the marketing field. The answer is yes, but it is important to know what services to use and who to…

It has been more than a year and a half since significant changes were made to the Electronic Communications Act which have a direct impact on the practice of “unsolicited calls”. Compared to 2021, people generally perceive a reduced number of unsolicited calls. This is according to a survey by CreditCall and Neuropea, which focused…

If you want your product to thrive, you need to know in detail the market and the customers you plan to sell it to. Only then will you know what marketing strategy to choose. The good news is that you don’t have to go it alone. The Credit Call Centre can help you every step…

The large number of advertisements makes people increasingly immune to them. On social networks, websites or television, they can skip or ignore them very easily. For the Christmas season, when there are even more marketing campaigns, this is doubly true. So how do you boost sales of products or services just before the holidays? The…