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In today’s competitive environment, telesales is one of the most effective tools to increase sales and expand your customer base. Properly implemented, call center services can make a big difference in the success of your sales campaigns. In this article, we’ll take a look at the best practices in telesales that will help you increase…

Today, 24 July, we celebrate International Call Centre Day. This day reminds us that the operator profession is a key link between companies and their customers. It was first introduced by the International Association of Call Centres (IACC) in 2011. Today’s date is no coincidence. It is a symbol. The 24/7 numbers emphasize the continuous…

Today, you can offer products and services in a variety of ways. Among the most popular ones are telesales and online sales, which offer several advantages. What are the differences between them and which alternative is better for you? Online sales provide various options Online sales are characterised by the fact that they allow you…

After more than twenty years of Czech conferences dedicated to call centres, ADMEZ, together with CreditCall and other partners, decided to organize its younger sister in Bratislava. The first edition of the Slovak Contact Center Forum conference will take place on 12 June 2024 in the Saffron Hotel in Bratislava. The main topics of this…

Telesales is a popular sales channel used by many companies. However, it is not the only one. In addition to it, other channels such as mobile apps, websites and even social networks are also popular. What are the benefits of Telesales compared to these and why should you consider it? What is a sales channel?…

There are many smart people working at CreditCalle and this year we have again rewarded the best by division. Based on nominations from supervisors and project managers, our expert panel of judges selected the top four for 2023. Category 1: Outgoing calls – i.e. active sales and active calls , the best operator was Katarína…

It has been more than a year and a half since significant changes were made to the Electronic Communications Act which have a direct impact on the practice of “unsolicited calls”. Compared to 2021, people generally perceive a reduced number of unsolicited calls. This is according to a survey by CreditCall and Neuropea, which focused…

Christmas may be over, but that doesn’t mean you can’t make the most of it. On the contrary. The weeks or even months after are ideal for big sales, which can save customers more than 70%. How to make the most of the post-Christmas period and what to think about when discounting? The sooner the…

Wondering how to boost sales of your products or services over Christmas? Telesales is the ideal choice. This form of telemarketing is effective all year round, but it can yield much better results during the holidays when people are shopping more than usual. What do you get with telesales and what forms are available to…