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Christmas is one of the most important times of the year for retailers and can bring them a significant increase in sales. However, this is only true if they prepare for it properly in advance. In addition to sufficient stock, it is crucial to know your customers, their buying behaviour and their needs. Where to…

For a successful and effective survey, it is essential to have a great team of people – interviewers who like to make phone calls, know how to conduct interviews with different types of respondents, are consistent, reliable and have organizational skills. Our operators are trained before each new survey, as all topics are unique and…

Today, 24 July, we celebrate International Call Centre Day. This day reminds us that the operator profession is a key link between companies and their customers. It was first introduced by the International Association of Call Centres (IACC) in 2011. Today’s date is no coincidence. It is a symbol. The 24/7 numbers emphasize the continuous…

One of the activities that a separate division is in charge of at CreditCall is market research. Thanks to this tool, we can help our business partners to gather information, e.g. about potential customers, their buying habits, verify their interest in products, services, etc. It is a way to find out what customers need and…

The first year of the contact centre conference called Slovak Contact Center Forum was a success. The conference exceeded the expectations of us co-organizers and we believe it also met the expectations of 128 registered participants and 10 speakers :). The successful contact centre conference is run in the Czech Republic under the auspices of…

After more than twenty years of Czech conferences dedicated to call centres, ADMEZ, together with CreditCall and other partners, decided to organize its younger sister in Bratislava. The first edition of the Slovak Contact Center Forum conference will take place on 12 June 2024 in the Saffron Hotel in Bratislava. The main topics of this…

There are many smart people working at CreditCalle and this year we have again rewarded the best by division. Based on nominations from supervisors and project managers, our expert panel of judges selected the top four for 2023. Category 1: Outgoing calls – i.e. active sales and active calls , the best operator was Katarína…

This moment is not only a recognition of his long-standing commitment and loyalty to the company, but also a testament to his exceptional intrinsic motivation and expertise. His journey is proof that belief in oneself, continuous learning and a commitment to the highest quality of service can lead to extraordinary success. For me personally, this…

Market research is a powerful tool that can provide you with important information about not only your loyal but also your potential customers. It makes it very easy to find out what they need and what to provide them with. However, in order for the survey to be successful and the data from it relevant,…

If you want your product to thrive, you need to know in detail the market and the customers you plan to sell it to. Only then will you know what marketing strategy to choose. The good news is that you don’t have to go it alone. The Credit Call Centre can help you every step…