Archív článkov
How to effectively integrate chatbots into customer support?
In today’s digital age, customer service is constantly evolving to meet the growing expectations of clients. Chatbots have become an integral part of modern call centres, providing outsourced services that increase efficiency and customer satisfaction. But how do you effectively integrate chatbots into customer support to deliver maximum benefit? Benefits of integrating chatbots into customer…
We invite you to the 1st Slovak Contact Center Forum!
After more than twenty years of Czech conferences dedicated to call centres, ADMEZ, together with CreditCall and other partners, decided to organize its younger sister in Bratislava. The first edition of the Slovak Contact Center Forum conference will take place on 12 June 2024 in the Saffron Hotel in Bratislava. The main topics of this…