Archív článkov

In today’s digital age, customer service is constantly evolving to meet the growing expectations of clients. Chatbots have become an integral part of modern call centres, providing outsourced services that increase efficiency and customer satisfaction. But how do you effectively integrate chatbots into customer support to deliver maximum benefit? Benefits of integrating chatbots into customer…

In today’s competitive environment, effective customer service is the key to any company’s success. Call centres play an important role in this process as they are the first point of contact between a company and its clients. To ensure high quality service and customer satisfaction, it is essential to regularly evaluate the effectiveness of your…

Customer service outsourcing is becoming an increasingly popular solution for companies looking to streamline their business and improve the customer experience. By delegating some or all parts of customer support to external experts, a business can focus on its core activities while reducing costs. In the following article, we’ll take a look at the main…

One of the four divisions in CreditCall is collections or receivables management. A useful option for legal entities in case the other party fails to pay them an invoice, bill or instalment. The whole process starts with the so-called early collection. On behalf of our business partners, we contact our clients’ customers or clients’ customers…

Have you ever thought about having market research done? If so, you may have come across the term QCalls, or Quality Calls. This proven method can provide you with a wealth of detailed information about your customers and their buying behaviour. What exactly do QCalls mean and what are their biggest benefits? Extended version of…

For a successful and effective survey, it is essential to have a great team of people – interviewers who like to make phone calls, know how to conduct interviews with different types of respondents, are consistent, reliable and have organizational skills. Our operators are trained before each new survey, as all topics are unique and…

Today, 24 July, we celebrate International Call Centre Day. This day reminds us that the operator profession is a key link between companies and their customers. It was first introduced by the International Association of Call Centres (IACC) in 2011. Today’s date is no coincidence. It is a symbol. The 24/7 numbers emphasize the continuous…

Infoline is an important part of every business. It takes care of customer satisfaction and significantly influences whether they will ever come back to you again. When setting it up, you need to think about a few key requirements, and you shouldn’t forget about optimizing it. Don’t know how to do it? Let our tips…

One of the activities that a separate division is in charge of at CreditCall is market research. Thanks to this tool, we can help our business partners to gather information, e.g. about potential customers, their buying habits, verify their interest in products, services, etc. It is a way to find out what customers need and…

The first year of the contact centre conference called Slovak Contact Center Forum was a success. The conference exceeded the expectations of us co-organizers and we believe it also met the expectations of 128 registered participants and 10 speakers :). The successful contact centre conference is run in the Czech Republic under the auspices of…