Archív článkov
Customer service as the basis for growing e-commerce
When you decide to set up an e-shop and sell your products or services online, you should know that there are a number of factors that will have an impact on your success. Apart from pricing, the website itself or the size of the portfolio, customer service is also important. This will have a significant…
How to set up and optimize a hotline for your business?
Infoline is an important part of every business. It takes care of customer satisfaction and significantly influences whether they will ever come back to you again. When setting it up, you need to think about a few key requirements, and you shouldn’t forget about optimizing it. Don’t know how to do it? Let our tips…
Telesales vs online sales: What are the differences between them?
Today, you can offer products and services in a variety of ways. Among the most popular ones are telesales and online sales, which offer several advantages. What are the differences between them and which alternative is better for you? Online sales provide various options Online sales are characterised by the fact that they allow you…
Telesales vs. traditional sales channels: what are the differences?
Telesales is a popular sales channel used by many companies. However, it is not the only one. In addition to it, other channels such as mobile apps, websites and even social networks are also popular. What are the benefits of Telesales compared to these and why should you consider it? What is a sales channel?…
The impact of social media on traditional hotlines
Social networks bring with them many benefits. They allow you to find new customers, spread brand awareness and communicate with clients in a much faster and more practical way. At the same time, however, it should not be forgotten that they have a significant impact on other forms of marketing, such as the hotline. What…
Personalisation and segmentation in telemarketing: How does it work?
Personalisation and segmentation are key in telemarketing. They ensure that you target your marketing activities correctly, so you can win new customers and increase your profits. But how do these two processes work and what do you need to think about in connection with them? What is segmentation and personalization? Segmentation generally refers to the…
The effectiveness of telemarketing in the digital era
New technologies bring us many opportunities to sell and promote our products or services. Therefore, many people ask whether telemarketing can now compete with the Internet and social networks, which are becoming increasingly popular in the marketing field. The answer is yes, but it is important to know what services to use and who to…
Changes in the management of CreditCall s.r.o.
This moment is not only a recognition of his long-standing commitment and loyalty to the company, but also a testament to his exceptional intrinsic motivation and expertise. His journey is proof that belief in oneself, continuous learning and a commitment to the highest quality of service can lead to extraordinary success. For me personally, this…
Professional surveys: how are they done?
Market research is a powerful tool that can provide you with important information about not only your loyal but also your potential customers. It makes it very easy to find out what they need and what to provide them with. However, in order for the survey to be successful and the data from it relevant,…
What is direct debit and what is it for?
Direct debit is a concept you’ve probably already come across when paying bills. But do you know what exactly it means? Because many people regularly confuse it with a standing order. And while the two options share a number of common features and characteristics, they work very differently. So what is direct debit and what…