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Have you ever thought about having market research done? If so, you may have come across the term QCalls, or Quality Calls. This proven method can provide you with a wealth of detailed information about your customers and their buying behaviour. What exactly do QCalls mean and what are their biggest benefits? Extended version of…

For a successful and effective survey, it is essential to have a great team of people – interviewers who like to make phone calls, know how to conduct interviews with different types of respondents, are consistent, reliable and have organizational skills. Our operators are trained before each new survey, as all topics are unique and…

Today, 24 July, we celebrate International Call Centre Day. This day reminds us that the operator profession is a key link between companies and their customers. It was first introduced by the International Association of Call Centres (IACC) in 2011. Today’s date is no coincidence. It is a symbol. The 24/7 numbers emphasize the continuous…

When you decide to set up an e-shop and sell your products or services online, you should know that there are a number of factors that will have an impact on your success. Apart from pricing, the website itself or the size of the portfolio, customer service is also important. This will have a significant…

Infoline is an important part of every business. It takes care of customer satisfaction and significantly influences whether they will ever come back to you again. When setting it up, you need to think about a few key requirements, and you shouldn’t forget about optimizing it. Don’t know how to do it? Let our tips…

One of the activities that a separate division is in charge of at CreditCall is market research. Thanks to this tool, we can help our business partners to gather information, e.g. about potential customers, their buying habits, verify their interest in products, services, etc. It is a way to find out what customers need and…

Today, you can offer products and services in a variety of ways. Among the most popular ones are telesales and online sales, which offer several advantages. What are the differences between them and which alternative is better for you? Online sales provide various options Online sales are characterised by the fact that they allow you…

The first year of the contact centre conference called Slovak Contact Center Forum was a success. The conference exceeded the expectations of us co-organizers and we believe it also met the expectations of 128 registered participants and 10 speakers :). The successful contact centre conference is run in the Czech Republic under the auspices of…

After more than twenty years of Czech conferences dedicated to call centres, ADMEZ, together with CreditCall and other partners, decided to organize its younger sister in Bratislava. The first edition of the Slovak Contact Center Forum conference will take place on 12 June 2024 in the Saffron Hotel in Bratislava. The main topics of this…

Telesales is a popular sales channel used by many companies. However, it is not the only one. In addition to it, other channels such as mobile apps, websites and even social networks are also popular. What are the benefits of Telesales compared to these and why should you consider it? What is a sales channel?…