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Social networks bring with them many benefits. They allow you to find new customers, spread brand awareness and communicate with clients in a much faster and more practical way. At the same time, however, it should not be forgotten that they have a significant impact on other forms of marketing, such as the hotline. What…

There are many smart people working at CreditCalle and this year we have again rewarded the best by division. Based on nominations from supervisors and project managers, our expert panel of judges selected the top four for 2023. Category 1: Outgoing calls – i.e. active sales and active calls , the best operator was Katarína…

Personalisation and segmentation are key in telemarketing. They ensure that you target your marketing activities correctly, so you can win new customers and increase your profits. But how do these two processes work and what do you need to think about in connection with them? What is segmentation and personalization? Segmentation generally refers to the…

New technologies bring us many opportunities to sell and promote our products or services. Therefore, many people ask whether telemarketing can now compete with the Internet and social networks, which are becoming increasingly popular in the marketing field. The answer is yes, but it is important to know what services to use and who to…

This moment is not only a recognition of his long-standing commitment and loyalty to the company, but also a testament to his exceptional intrinsic motivation and expertise. His journey is proof that belief in oneself, continuous learning and a commitment to the highest quality of service can lead to extraordinary success. For me personally, this…

Market research is a powerful tool that can provide you with important information about not only your loyal but also your potential customers. It makes it very easy to find out what they need and what to provide them with. However, in order for the survey to be successful and the data from it relevant,…

Direct debit is a concept you’ve probably already come across when paying bills. But do you know what exactly it means? Because many people regularly confuse it with a standing order. And while the two options share a number of common features and characteristics, they work very differently. So what is direct debit and what…

It has been more than a year and a half since significant changes were made to the Electronic Communications Act which have a direct impact on the practice of “unsolicited calls”. Compared to 2021, people generally perceive a reduced number of unsolicited calls. This is according to a survey by CreditCall and Neuropea, which focused…

Work in a call centre is varied. It varies depending on the area you focus on. While customer service specialists generally deal with customer problems, those in the telemarketing department are in charge of arranging appointments, for example. Wondering how working in a call centre works? Read on. Customer service The basic services offered by…

Borrower status can cause several complications. For many institutions, you are not a trustworthy person in this case and they may not provide you with their services. But how and where can I check my payment history? Two debtor registers In Slovakia, we have two basic debtor registers, which are consulted by almost all institutions…