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For a successful and effective survey, it is essential to have a great team of people – interviewers who like to make phone calls, know how to conduct interviews with different types of respondents, are consistent, reliable and have organizational skills. Our operators are trained before each new survey, as all topics are unique and…

When you decide to set up an e-shop and sell your products or services online, you should know that there are a number of factors that will have an impact on your success. Apart from pricing, the website itself or the size of the portfolio, customer service is also important. This will have a significant…

One of the activities that a separate division is in charge of at CreditCall is market research. Thanks to this tool, we can help our business partners to gather information, e.g. about potential customers, their buying habits, verify their interest in products, services, etc. It is a way to find out what customers need and…

The first year of the contact centre conference called Slovak Contact Center Forum was a success. The conference exceeded the expectations of us co-organizers and we believe it also met the expectations of 128 registered participants and 10 speakers :). The successful contact centre conference is run in the Czech Republic under the auspices of…

This moment is not only a recognition of his long-standing commitment and loyalty to the company, but also a testament to his exceptional intrinsic motivation and expertise. His journey is proof that belief in oneself, continuous learning and a commitment to the highest quality of service can lead to extraordinary success. For me personally, this…

WE ENTERED THE NEW YEAR WITH JOY AND DETERMINATION! The past year has been full of significant moments for us. The Zvolen branch celebrated its tenth birthday, we won 1st place in the Czech Contact Center Award for the project Helpline for war refugees from Ukraine and we opened a new branch in Snina. All…

CreditCall took 1st place in the Czech Contact Center Award in the Clients category. It won with its War Refugee Helpline project, which has been in operation since February 2022 and has handled more than 60,000 calls and 100,000 text messages in that time. Since 2014, the competition has been organised by ADMEZ to showcase…

We kicked off our collaboration with Packet with the pre-Christmas season at the end of October 2020. To bring Packeta closer to home, the brand was founded in 2010 in the Czech Republic. It is a digital e-commerce platform that sets trends in logistics. It was created with the aim of making it easier for…

According to European Union surveys, women have to work two months longer than men to achieve the same annual pay. The average wage gap in the EU is currently 12.73%, while in Slovakia the figure is even higher. For 2022, the gap was as high as 19%, compared to 16.6% in 2021, according to the…