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After more than twenty years of Czech conferences dedicated to call centres, ADMEZ, together with CreditCall and other partners, decided to organize its younger sister in Bratislava. The first edition of the Slovak Contact Center Forum conference will take place on 12 June 2024 in the Saffron Hotel in Bratislava. The main topics of this…

Social networks bring with them many benefits. They allow you to find new customers, spread brand awareness and communicate with clients in a much faster and more practical way. At the same time, however, it should not be forgotten that they have a significant impact on other forms of marketing, such as the hotline. What…

There are many smart people working at CreditCalle and this year we have again rewarded the best by division. Based on nominations from supervisors and project managers, our expert panel of judges selected the top four for 2023. Category 1: Outgoing calls – i.e. active sales and active calls , the best operator was Katarína…

This moment is not only a recognition of his long-standing commitment and loyalty to the company, but also a testament to his exceptional intrinsic motivation and expertise. His journey is proof that belief in oneself, continuous learning and a commitment to the highest quality of service can lead to extraordinary success. For me personally, this…

It has been more than a year and a half since significant changes were made to the Electronic Communications Act which have a direct impact on the practice of “unsolicited calls”. Compared to 2021, people generally perceive a reduced number of unsolicited calls. This is according to a survey by CreditCall and Neuropea, which focused…

Work in a call centre is varied. It varies depending on the area you focus on. While customer service specialists generally deal with customer problems, those in the telemarketing department are in charge of arranging appointments, for example. Wondering how working in a call centre works? Read on. Customer service The basic services offered by…

WE ENTERED THE NEW YEAR WITH JOY AND DETERMINATION! The past year has been full of significant moments for us. The Zvolen branch celebrated its tenth birthday, we won 1st place in the Czech Contact Center Award for the project Helpline for war refugees from Ukraine and we opened a new branch in Snina. All…

CreditCall took 1st place in the Czech Contact Center Award in the Clients category. It won with its War Refugee Helpline project, which has been in operation since February 2022 and has handled more than 60,000 calls and 100,000 text messages in that time. Since 2014, the competition has been organised by ADMEZ to showcase…

We kicked off our collaboration with Packet with the pre-Christmas season at the end of October 2020. To bring Packeta closer to home, the brand was founded in 2010 in the Czech Republic. It is a digital e-commerce platform that sets trends in logistics. It was created with the aim of making it easier for…

Every online store owner knows that Christmas is one of the most challenging times of the year. People shop a lot more than in other months, which automatically means an increased need for an info line. Therefore, many companies expand their customer service with additional staff or even chatbots from mid-November or early December onwards….