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One of the four divisions in CreditCall is collections or receivables management. A useful option for legal entities in case the other party fails to pay them an invoice, bill or instalment. The whole process starts with the so-called early collection. On behalf of our business partners, we contact our clients’ customers or clients’ customers…

For a successful and effective survey, it is essential to have a great team of people – interviewers who like to make phone calls, know how to conduct interviews with different types of respondents, are consistent, reliable and have organizational skills. Our operators are trained before each new survey, as all topics are unique and…

Today, 24 July, we celebrate International Call Centre Day. This day reminds us that the operator profession is a key link between companies and their customers. It was first introduced by the International Association of Call Centres (IACC) in 2011. Today’s date is no coincidence. It is a symbol. The 24/7 numbers emphasize the continuous…

One of the activities that a separate division is in charge of at CreditCall is market research. Thanks to this tool, we can help our business partners to gather information, e.g. about potential customers, their buying habits, verify their interest in products, services, etc. It is a way to find out what customers need and…

The first year of the contact centre conference called Slovak Contact Center Forum was a success. The conference exceeded the expectations of us co-organizers and we believe it also met the expectations of 128 registered participants and 10 speakers :). The successful contact centre conference is run in the Czech Republic under the auspices of…

After more than twenty years of Czech conferences dedicated to call centres, ADMEZ, together with CreditCall and other partners, decided to organize its younger sister in Bratislava. The first edition of the Slovak Contact Center Forum conference will take place on 12 June 2024 in the Saffron Hotel in Bratislava. The main topics of this…

There are many smart people working at CreditCalle and this year we have again rewarded the best by division. Based on nominations from supervisors and project managers, our expert panel of judges selected the top four for 2023. Category 1: Outgoing calls – i.e. active sales and active calls , the best operator was Katarína…

CreditCall took 1st place in the Czech Contact Center Award in the Clients category. It won with its War Refugee Helpline project, which has been in operation since February 2022 and has handled more than 60,000 calls and 100,000 text messages in that time. Since 2014, the competition has been organised by ADMEZ to showcase…

We kicked off our collaboration with Packet with the pre-Christmas season at the end of October 2020. To bring Packeta closer to home, the brand was founded in 2010 in the Czech Republic. It is a digital e-commerce platform that sets trends in logistics. It was created with the aim of making it easier for…