Practical articles on customer service, phone selling, market research and receivables. No theory - we write about what actually works. Articles are published in Slovak.
There are many smart people working at CreditCalle and this year we have again rewarded the best by division. Based on nominations from supervisors and project managers, our expert panel of judges selected the top four for 2023. Category 1: Outgoing calls – i.e. active sales and active calls , the best operator was Katarína […]
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New technologies bring us many opportunities to sell and promote our products or services. Therefore, many people ask whether telemarketing can now compete with the Internet and social networks, which are becoming increasingly popular in the marketing field. The answer is yes, but it is important to know what services to use and who to […]
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This moment is not only a recognition of his long-standing commitment and loyalty to the company, but also a testament to his exceptional intrinsic motivation and expertise. His journey is proof that belief in oneself, continuous learning and a commitment to the highest quality of service can lead to extraordinary success. For me personally, this […]
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Market research is a powerful tool that can provide you with important information about not only your loyal but also your potential customers. It makes it very easy to find out what they need and what to provide them with. However, in order for the survey to be successful and the data from it relevant, […]
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Direct debit is a concept you’ve probably already come across when paying bills. But do you know what exactly it means? Because many people regularly confuse it with a standing order. And while the two options share a number of common features and characteristics, they work very differently. So what is direct debit and what […]
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It has been more than a year and a half since significant changes were made to the Electronic Communications Act which have a direct impact on the practice of “unsolicited calls”. Compared to 2021, people generally perceive a reduced number of unsolicited calls. This is according to a survey by CreditCall and Neuropea, which focused […]
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Borrower status can cause several complications. For many institutions, you are not a trustworthy person in this case and they may not provide you with their services. But how and where can I check my payment history? Two debtor registers In Slovakia, we have two basic debtor registers, which are consulted by almost all institutions […]
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Perhaps every entrepreneur has encountered an unpaid invoice. In the better cases, the reason is just the inattention of the client who did not notice the due date. In the worse ones, it is an irresponsible person from whom you will have to recover the money. However, recovery can be complicated and time-consuming. This is […]
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If you want your product to thrive, you need to know in detail the market and the customers you plan to sell it to. Only then will you know what marketing strategy to choose. The good news is that you don’t have to go it alone. The Credit Call Centre can help you every step […]
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Christmas may be over, but that doesn’t mean you can’t make the most of it. On the contrary. The weeks or even months after are ideal for big sales, which can save customers more than 70%. How to make the most of the post-Christmas period and what to think about when discounting? The sooner the […]
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