21 articles in Call centre.
After more than twenty years of Czech conferences dedicated to call centres, ADMEZ, together with CreditCall and other partners, decided to organize its younger sister in Bratislava. The first edition of the Slovak Contact Center Forum conference will take place on 12 June 2024 in the Saffron Hotel in Bratislava. The main topics of this […]
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Social networks bring with them many benefits. They allow you to find new customers, spread brand awareness and communicate with clients in a much faster and more practical way. At the same time, however, it should not be forgotten that they have a significant impact on other forms of marketing, such as the hotline. What […]
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There are many smart people working at CreditCalle and this year we have again rewarded the best by division. Based on nominations from supervisors and project managers, our expert panel of judges selected the top four for 2023. Category 1: Outgoing calls – i.e. active sales and active calls , the best operator was Katarína […]
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This moment is not only a recognition of his long-standing commitment and loyalty to the company, but also a testament to his exceptional intrinsic motivation and expertise. His journey is proof that belief in oneself, continuous learning and a commitment to the highest quality of service can lead to extraordinary success. For me personally, this […]
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It has been more than a year and a half since significant changes were made to the Electronic Communications Act which have a direct impact on the practice of “unsolicited calls”. Compared to 2021, people generally perceive a reduced number of unsolicited calls. This is according to a survey by CreditCall and Neuropea, which focused […]
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Every online store owner knows that Christmas is one of the most challenging times of the year. People shop a lot more than in other months, which automatically means an increased need for an info line. Therefore, many companies expand their customer service with additional staff or even chatbots from mid-November or early December onwards. […]
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Christmas is one of the best times of the year for business. People shop and do not hesitate to spend even larger amounts of money. However, if you want to be successful this time around, you can’t expect customers to just come to you. You need to set the right strategy to make the most […]
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According to European Union surveys, women have to work two months longer than men to achieve the same annual pay. The average wage gap in the EU is currently 12.73%, while in Slovakia the figure is even higher. For 2022, the gap was as high as 19%, compared to 16.6% in 2021, according to the […]
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